New Customer Guide

Ordering and Checkout

We want to ensure that our customers are taken care of and able to get their medicine; however, we also have a strict policy against selling to minors. That is why we ask that you upload a piece of valid, government-issued photo identification so that we can be sure that our product is being purchased by adults.

Your privacy is important to us so we want to stress that your identification will NOT be shared with any other parties and is solely for our own records. Please note that if it is your first time ordering and you do not upload your ID, your order will not be packed until one of our staff members verifies your account.

1. Add Items to Cart

Go through the site and make your order by adding all the items you want to your cart.

When you are finished making your order, hover over the cart icon. If you are ready to checkout, proceed to click on "Go to Checkout"

Cart Hover

2. Checkout Form

On the Check Out Page, fill in all of your information, then select your preferred shipping option. For more information on our shipping fees and expected delivery times, please click here.

On the right hand side of the Check Out Page, there are some disclaimers and questions for you. Please read these over carefully before choosing your answer.

There is also a question that asks if this is your first time ordering at Green Panda.

  • If you are a new customer then take note that you will need to upload your ID before we can process your order.

3. ID Upload

After your order is placed, you will receive an e-mail with your Order Invoice.

If you are a new customer, you will need to upload an ID to your account. You can do that by clicking on the link in the footer titled "ID Upload".
Upload ID Link
ID must be received before we start packaging your order.

Sending Payment

Due to its' security and convenience, we only accept payment by Interac e-Transfer at this time.

Please remember that you must be over 19 years of age to make an order. Keep in mind that your payment can still be accepted even if your account is unverified, and refunds by Interac E-Transfer take up to 3 business days. To avoid delays in your order, please ensure that your account is verified before you send payment.

1. Sending Payment

Once your order has been placed, please send payment to via Interac e-Transfer.

This is incredibly important!
You need to add your order number in the Message field of your e-Transfer. If we do not receive this information, there is a good chance that your order will be delayed while we try and match your payment.

  • Recipient Email: [email protected]
  • Message: order id xxxxxxxxxx
  • Question: 10letterword
  • Answer: greengreen

2. Step By Step Guide

This will show you how to make payment via CIBC. The steps should be similar for other banks

Navigate to Interac eTransfer

Interac eTransfer Section

Add Recipient

Interac eTransfer Add Recipient

Add Order ID and Amount

Interac eTransfer Add Details

Set Security Question

  • Question: 10letterword
  • Email: greengreen
Interac eTransfer Security Question

Send Payment

Finish sending payment by clicking through the confirmation.

3. Payment Processing Times

Our accounting department manually accepts every payment so it will usually take at least few hours before your payment is accepted and matched. No worries though- it shouldn't take us longer than 24 hours.

Once your payment is matched, provided your account is verified, we will start packing your order. Our standard turnaround time is 1-2 business days.

You will receive a tracking number at around 9 PM PST on the day that your order is shipped. To ensure you receive your tracking number, please make sure you add [email protected] to your safe sender list.